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TALK in Community Edition issues

PostPosted: Mon Jul 30, 2018 9:23 am
by Riebens
Community Edition 9.6.588

Installed on Windows 2012 R2 server and works fine

After a while, the TALK stops working and always shows Offline - even rebooting the Server does not help.

During Document Edit, the users on a document can still talk to each other.

Ports 5222 and 5280 are open and TeamLabSvc.exe excluded in the antivirus.

If I remove ALL the installations and re-do them, then TALK works for a few hours and then stops working again

Any advice appreciated...

FOUND ISSUE: TALK in Community Edition issues

PostPosted: Mon Jul 30, 2018 10:28 am
by Riebens
The TeamLabSvc.exe.Config file did not change the default password for Mysql during the install...

updated the password to the correct one, and all is working again.

Re: TALK in Community Edition issues

PostPosted: Fri Aug 03, 2018 7:33 am
by Maxim
Hello Riebens!
Please check the logs
there should be files like svcJabber.[date].log C:\Program Files (x86)\Ascensio System SIA\CommunityServer\Logs
Also try to restart Onlyoffice Jabber service when the issue repeats.

Re: TALK in Community Edition issues

PostPosted: Sat Aug 04, 2018 4:30 pm
by Riebens
Hi Maxim
It was just the password.

All is well thanks

Ben

Re: TALK in Community Edition issues

PostPosted: Mon Aug 13, 2018 8:19 am
by Maxim
Hello Riebens!
It was just the password.

:D