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Admin account activation

Adding a first (new) user / portal activity notifications / email / chat

Admin account activation

Postby frk89 » Tue Dec 01, 2015 6:21 am

Can this be a reason that I am running onlyoffice behind proxy server thats why my admin account is not getting activated??

If yes how to overcome that please tell.

If no them why i am not able to send either test mails or admin activation mail.

port 9871 is open in my system.
frk89
 
Posts: 4
Joined: Tue Dec 01, 2015 5:59 am

Re: Admin account activation

Postby Dean » Wed Dec 02, 2015 11:44 am

Hello,

What are the SMTP-settings that you use?

Is port 25 free & open?
Dean
 
Posts: 700
Joined: Tue Sep 30, 2014 11:04 am

Re: Admin account activation

Postby frk89 » Thu Dec 03, 2015 9:05 am

Hi

Smtp settings are OK(I guess) since smtp test mails are working.But didnt got any activation mail.Though I overcome that by manually updating activation_status=1 in database ;) .so no more pop pups for activating email ID.

But when tried to configure e-mail account got following errors in web.api.log

2015-12-03 13:09:16,441 ERROR [Threadpool worker] ASC.Api - method error: http://10.208.66.142/api/2.0/mail/accou ... ?__=280615 - Server error
System.Exception: Invalid certificate received from server.
at ASC.Api.Mail.MailApi.CreateAccount (System.String name, System.String email, System.String account, System.String password, Int32 port, System.String server, System.String smtp_account, System.String smtp_password, Int32 smtp_port, System.String smtp_server, Boolean smtp_auth, Boolean imap, Boolean restrict, EncryptionType incoming_encryption_type, EncryptionType outcoming_encryption_type, SaslMechanism auth_type_in, SaslMechanism auth_type_smtp) [0x00000] in <filename unknown>:0
at (wrapper managed-to-native) System.Reflection.MonoMethod:InternalInvoke (System.Reflection.MonoMethod,object,object[],System.Exception&)


If this is certificate related error then pls tell procedure to install ssl certificates for only-office.
frk89
 
Posts: 4
Joined: Tue Dec 01, 2015 5:59 am

Re: Admin account activation

Postby Dean » Thu Dec 03, 2015 1:23 pm

Could you please send us a logfile svcNotify?
Dean
 
Posts: 700
Joined: Tue Sep 30, 2014 11:04 am


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