Try the fastest and simplest way to install ONLYOFFICE

Verification email failure

Adding a first (new) user / portal activity notifications / email / chat

Verification email failure

Postby E-crea » Tue Feb 28, 2017 11:52 am

Hi, I am using community server on a virtual machine with the operating system windows 2008 r2, the problem comes with that I do not get the email verification message from the administrator.
E-crea
 
Posts: 2
Joined: Fri Feb 24, 2017 9:38 am

Re: Verification email failure

Postby Maxim » Wed Mar 01, 2017 7:08 am

Hello E-crea!
Please check your network settings.
Maxim
 
Posts: 1237
Joined: Tue Oct 11, 2016 2:34 pm

Re: Verification email failure

Postby gery » Tue May 16, 2017 5:49 am

Hello Maxim,

I am experiencing the same issue here, using the last version of OnlyOffice Community Edition. The verification or changing password email are not received even though it says that it has been sent. What should we do?

Best,
gery
 
Posts: 7
Joined: Wed May 10, 2017 10:10 am

Re: Verification email failure

Postby Maxim » Tue May 16, 2017 8:14 am

Hello gery!
What instruction did you use to install Community Edition?
Maxim
 
Posts: 1237
Joined: Tue Oct 11, 2016 2:34 pm

Re: Verification email failure

Postby gery » Tue May 16, 2017 8:56 am

Hello Maxim,

I've figured it out by reinstalling Community Edition completely after having cleared MySQL Database. Now it works well!
Thank you!
gery
 
Posts: 7
Joined: Wed May 10, 2017 10:10 am

Re: Verification email failure

Postby Maxim » Wed May 17, 2017 8:37 am

Hello gery!
It's great! I hope you enjoy OnlyOffice!
Maxim
 
Posts: 1237
Joined: Tue Oct 11, 2016 2:34 pm

Re: Verification email failure

Postby fmoses » Sun May 28, 2017 2:38 pm

Hi is there any other way around this other than uninstalling and reinstalling the application?
fmoses
 
Posts: 5
Joined: Sat May 27, 2017 4:35 pm

Re: Verification email failure

Postby Maxim » Mon May 29, 2017 7:08 am

Hello fmoses!
Sometimes there is, but it depends on the reason of the issue. Describe your issue in details please. What Onlyoffice installation do you use?
Maxim
 
Posts: 1237
Joined: Tue Oct 11, 2016 2:34 pm

Re: Verification email failure

Postby fmoses » Mon Aug 21, 2017 4:09 am

Thanks Maxim, I found this article which seems to have corrected the problem.

viewtopic.php?f=36&t=5964
fmoses
 
Posts: 5
Joined: Sat May 27, 2017 4:35 pm

Re: Verification email failure

Postby Maxim » Mon Aug 21, 2017 6:11 am

Hello fmoses!
It's good to hear it.
Maxim
 
Posts: 1237
Joined: Tue Oct 11, 2016 2:34 pm


Return to Notification issues

Who is online

Users browsing this forum: No registered users and 2 guests