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Ошибка запуска редактирования файла.

Вопросы по работе с документами (заргузка, редактирование и т.д.)

Ошибка запуска редактирования файла.

Сообщение Anatoly Okhotnikov » Вт июн 12, 2018 9:47 am

Установлено: Сервер совместной работы Версия 9.6.1.627
Сервер Документов: Версия 5.1.4 CE

Все настроено через HTTPS
Файл открывается, но при попытке редактировать выскакивает окно "Ошибка запуска редактирования файла." После этого документ блокируется.
/var/log/onlyoffice/documentserver/nginx.error.log
2018/06/12 13:22:09 [error] 5095#5095: *85 open() "/var/www/onlyoffice/documentserver/fonts/077" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/077 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:22:09 [error] 5102#5102: *96 open() "/var/www/onlyoffice/documentserver/fonts/088" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/088 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:22:09 [error] 5095#5095: *85 open() "/var/www/onlyoffice/documentserver/fonts/084" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/084 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:22:09 [error] 5102#5102: *96 open() "/var/www/onlyoffice/documentserver/fonts/085" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/085 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:22:09 [error] 5095#5095: *99 open() "/var/www/onlyoffice/documentserver/fonts/087" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/087 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:22:10 [error] 5095#5095: *85 open() "/var/www/onlyoffice/documentserver/web-apps/apps/documenteditor/main/null" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/web-apps/apps/documenteditor/main/null HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:22:11 [error] 5102#5102: *96 open() "/var/www/onlyoffice/documentserver/web-apps/apps/documenteditor/main/null" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/web-apps/apps/documenteditor/main/null HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
Образование мне не поможет. Каждый раз, когда я что-то запоминаю, это что-то занимает место, выпихнув из мозгов что-нибудь еще. Как в этот раз, когда я пошел на курсы виноделия и разучился водить машину.
Аватара пользователя
Anatoly Okhotnikov
 
Сообщения: 18
Зарегистрирован: Вт дек 22, 2015 12:43 pm

Re: Ошибка запуска редактирования файла.

Сообщение Kirill_sol » Ср июн 13, 2018 7:11 am

Здравствуйте.

Это баг, связанный с генерацией шрифтов. Путей обхода два:

1. Удалить шрифты, указанные в ошибках в приложенном логе.
2. Воспользоваться docker-инсталляцией.
Kirill_sol
 
Сообщения: 134
Зарегистрирован: Чт апр 12, 2018 9:58 am

Re: Ошибка запуска редактирования файла.

Сообщение Anatoly Okhotnikov » Ср июн 13, 2018 9:31 pm

Kirill_sol 1. Удалить шрифты, указанные в ошибках в приложенном логе.

1. Вот последние Логи:
Сервер документов:
/var/log/onlyoffice/documentserver/nginx.error.log
2018/06/14 01:43:57 [error] 3616#3616: *46 open() "/var/www/onlyoffice/documentserver/web-apps/apps/documenteditor/main/null" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/web-apps/apps/documenteditor/main/null HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=ru-RU&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/14 01:43:57 [error] 3616#3616: *46 open() "/var/www/onlyoffice/documentserver/web-apps/apps/documenteditor/main/null" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/web-apps/apps/documenteditor/main/null HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=ru-RU&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/14 01:44:50 [error] 4031#4031: *60 open() "/var/www/onlyoffice/documentserver/web-apps/apps/documenteditor/main/null" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/web-apps/apps/documenteditor/main/null HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=ru-RU&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/14 01:44:50 [error] 4031#4031: *60 open() "/var/www/onlyoffice/documentserver/web-apps/apps/documenteditor/main/null" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/web-apps/apps/documenteditor/main/null HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=ru-RU&customer=ONLYOFFICE&frameEditorId=iframeEditor"

Сервер совместной работы:

/var/log/onlyoffice/web.files.06-14.log
2018-06-14 01:44:09,011 ERROR [Thread Pool Worker] ASC.Files - DocService command error
System.Net.WebException: Error: TrustFailure (A call to SSPI failed, see inner exception.) ---> System.Security.Authentication.AuthenticationException: A call to SSPI failed, see inner exception. ---> Mono.Btls.MonoBtlsException: Ssl error:1000007d:SSL routines:OPENSSL_internal:CERTIFICATE_VERIFY_FAILED
at /build/mono-5.12.0.226/external/boringssl/ssl/handshake_client.c:1132
at Mono.Btls.MonoBtlsContext.ProcessHandshake () [0x00038] in <fc308f916aec4e4283e0c1d4b761760a>:0
at Mono.Net.Security.MobileAuthenticatedStream.ProcessHandshake (Mono.Net.Security.AsyncOperationStatus status) [0x0003e] in <fc308f916aec4e4283e0c1d4b761760a>:0
at (wrapper remoting-invoke-with-check) Mono.Net.Security.MobileAuthenticatedStream.ProcessHandshake(Mono.Net.Security.AsyncOperationStatus)
at Mono.Net.Security.AsyncHandshakeRequest.Run (Mono.Net.Security.AsyncOperationStatus status) [0x00006] in <fc308f916aec4e4283e0c1d4b761760a>:0
at Mono.Net.Security.AsyncProtocolRequest+<ProcessOperation>d__24.MoveNext () [0x000ff] in <fc308f916aec4e4283e0c1d4b761760a>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.ConfiguredTaskAwaitable+ConfiguredTaskAwaiter.GetResult () [0x00000] in <71d8ad678db34313b7f718a414dfcb25>:0
at Mono.Net.Security.AsyncProtocolRequest+<StartOperation>d__23.MoveNext () [0x0008b] in <fc308f916aec4e4283e0c1d4b761760a>:0
--- End of inner exception stack trace ---
at Mono.Net.Security.MobileAuthenticatedStream+<ProcessAuthentication>d__47.MoveNext () [0x00254] in <fc308f916aec4e4283e0c1d4b761760a>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.ConfiguredTaskAwaitable+ConfiguredTaskAwaiter.GetResult () [0x00000] in <71d8ad678db34313b7f718a414dfcb25>:0
at Mono.Net.Security.MonoTlsStream+<CreateStream>d__17.MoveNext () [0x00126] in <fc308f916aec4e4283e0c1d4b761760a>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Net.WebConnection+<CreateStream>d__18.MoveNext () [0x001ba] in <fc308f916aec4e4283e0c1d4b761760a>:0
--- End of inner exception stack trace ---
at System.Net.WebConnection+<CreateStream>d__18.MoveNext () [0x0021a] in <fc308f916aec4e4283e0c1d4b761760a>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Net.WebConnection+<InitConnection>d__19.MoveNext () [0x00141] in <fc308f916aec4e4283e0c1d4b761760a>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Net.WebOperation+<Run>d__57.MoveNext () [0x0009a] in <fc308f916aec4e4283e0c1d4b761760a>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Net.WebCompletionSource`1+<WaitForCompletion>d__15[T].MoveNext () [0x00094] in <fc308f916aec4e4283e0c1d4b761760a>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Net.HttpWebRequest.GetRequestStream () [0x00013] in <fc308f916aec4e4283e0c1d4b761760a>:0
at ASC.Web.Core.Files.DocumentService.CommandRequest (System.String documentTrackerUrl, ASC.Web.Core.Files.DocumentService+CommandMethod method, System.String documentRevisionId, System.String callbackUrl, System.String[] users, ASC.Web.Core.Files.DocumentService+MetaData meta, System.String signatureSecret, System.String& version) [0x000ee] in <7f18d38cdc7243aa8a2a8d9982e36b54>:0
at ASC.Web.Files.Services.DocumentService.DocumentServiceConnector.Command (ASC.Web.Core.Files.DocumentService+CommandMethod method, System.String docKeyForTrack, System.Object fileId, System.String callbackUrl, System.String[] users, ASC.Web.Core.Files.DocumentService+MetaData meta) [0x00060] in <6f0cc2ced9e9477c833faf7999ff0d91>:0
2018-06-14 01:44:09,021 ERROR [Thread Pool Worker] ASC.Files - System.Exception: Ошибка запуска редактирования файла
at ASC.Web.Files.Services.WCFService.FileStorageServiceController.StartEdit (System.String fileId, System.Boolean editingAlone, System.String doc) [0x000f4] in <6f0cc2ced9e9477c833faf7999ff0d91>:0
2018-06-14 01:45:12,188 ERROR [Thread Pool Worker] ASC.Files - DocService command error
System.Net.WebException: Error: TrustFailure (A call to SSPI failed, see inner exception.) ---> System.Security.Authentication.AuthenticationException: A call to SSPI failed, see inner exception. ---> Mono.Btls.MonoBtlsException: Ssl error:1000007d:SSL routines:OPENSSL_internal:CERTIFICATE_VERIFY_FAILED
at /build/mono-5.12.0.226/external/boringssl/ssl/handshake_client.c:1132
at Mono.Btls.MonoBtlsContext.ProcessHandshake () [0x00038] in <fc308f916aec4e4283e0c1d4b761760a>:0
at Mono.Net.Security.MobileAuthenticatedStream.ProcessHandshake (Mono.Net.Security.AsyncOperationStatus status) [0x0003e] in <fc308f916aec4e4283e0c1d4b761760a>:0
at (wrapper remoting-invoke-with-check) Mono.Net.Security.MobileAuthenticatedStream.ProcessHandshake(Mono.Net.Security.AsyncOperationStatus)
at Mono.Net.Security.AsyncHandshakeRequest.Run (Mono.Net.Security.AsyncOperationStatus status) [0x00006] in <fc308f916aec4e4283e0c1d4b761760a>:0
at Mono.Net.Security.AsyncProtocolRequest+<ProcessOperation>d__24.MoveNext () [0x000ff] in <fc308f916aec4e4283e0c1d4b761760a>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.ConfiguredTaskAwaitable+ConfiguredTaskAwaiter.GetResult () [0x00000] in <71d8ad678db34313b7f718a414dfcb25>:0
at Mono.Net.Security.AsyncProtocolRequest+<StartOperation>d__23.MoveNext () [0x0008b] in <fc308f916aec4e4283e0c1d4b761760a>:0
--- End of inner exception stack trace ---
at Mono.Net.Security.MobileAuthenticatedStream+<ProcessAuthentication>d__47.MoveNext () [0x00254] in <fc308f916aec4e4283e0c1d4b761760a>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.ConfiguredTaskAwaitable+ConfiguredTaskAwaiter.GetResult () [0x00000] in <71d8ad678db34313b7f718a414dfcb25>:0
at Mono.Net.Security.MonoTlsStream+<CreateStream>d__17.MoveNext () [0x00126] in <fc308f916aec4e4283e0c1d4b761760a>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Net.WebConnection+<CreateStream>d__18.MoveNext () [0x001ba] in <fc308f916aec4e4283e0c1d4b761760a>:0
--- End of inner exception stack trace ---
at System.Net.WebConnection+<CreateStream>d__18.MoveNext () [0x0021a] in <fc308f916aec4e4283e0c1d4b761760a>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Net.WebConnection+<InitConnection>d__19.MoveNext () [0x00141] in <fc308f916aec4e4283e0c1d4b761760a>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <71d8ad678db34313b7f718a414dfcb25>:0
at System.Net.WebOperation+<Run>d__57.MoveNext () [0x0009a] in <fc308f916aec4e4283e0c1d4b761760a>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Net.WebCompletionSource`1+<WaitForCompletion>d__15[T].MoveNext () [0x00094] in <fc308f916aec4e4283e0c1d4b761760a>:0
--- End of stack trace from previous location where exception was thrown ---
at System.Net.HttpWebRequest.GetRequestStream () [0x00013] in <fc308f916aec4e4283e0c1d4b761760a>:0
at ASC.Web.Core.Files.DocumentService.CommandRequest (System.String documentTrackerUrl, ASC.Web.Core.Files.DocumentService+CommandMethod method, System.String documentRevisionId, System.String callbackUrl, System.String[] users, ASC.Web.Core.Files.DocumentService+MetaData meta, System.String signatureSecret, System.String& version) [0x000ee] in <7f18d38cdc7243aa8a2a8d9982e36b54>:0
at ASC.Web.Files.Services.DocumentService.DocumentServiceConnector.Command (ASC.Web.Core.Files.DocumentService+CommandMethod method, System.String docKeyForTrack, System.Object fileId, System.String callbackUrl, System.String[] users, ASC.Web.Core.Files.DocumentService+MetaData meta) [0x00060] in <6f0cc2ced9e9477c833faf7999ff0d91>:0
2018-06-14 01:45:12,190 ERROR [Thread Pool Worker] ASC.Files - System.Exception: Ошибка запуска редактирования файла
at ASC.Web.Files.Services.WCFService.FileStorageServiceController.StartEdit (System.String fileId, System.Boolean editingAlone, System.String doc) [0x000f4] in <6f0cc2ced9e9477c833faf7999ff0d91>:0


Про шрифты ничего не нашел.
Но потом все равно провел чистку:
cat /var/log/onlyoffice/documentserver/nginx.error.log | grep font
2018/06/12 12:37:21 [error] 4206#4206: *48 open() "/var/www/onlyoffice/documentserver/fonts/173" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/173 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=ru-RU&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:05:00 [error] 4224#4224: *135 open() "/var/www/onlyoffice/documentserver/fonts/249" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/249 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:18:49 [error] 5095#5095: *35 open() "/var/www/onlyoffice/documentserver/fonts/077" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/077 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:18:49 [error] 5095#5095: *35 open() "/var/www/onlyoffice/documentserver/fonts/088" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/088 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:18:49 [error] 5095#5095: *35 open() "/var/www/onlyoffice/documentserver/fonts/084" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/084 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:18:49 [error] 5095#5095: *44 open() "/var/www/onlyoffice/documentserver/fonts/085" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/085 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:18:49 [error] 5095#5095: *42 open() "/var/www/onlyoffice/documentserver/fonts/087" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/087 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:19:49 [error] 5095#5095: *42 open() "/var/www/onlyoffice/documentserver/fonts/077" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/077 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:19:49 [error] 5095#5095: *42 open() "/var/www/onlyoffice/documentserver/fonts/088" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/088 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:19:49 [error] 5101#5101: *55 open() "/var/www/onlyoffice/documentserver/fonts/087" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/087 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:19:49 [error] 5101#5101: *56 open() "/var/www/onlyoffice/documentserver/fonts/084" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/084 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:19:50 [error] 5101#5101: *57 open() "/var/www/onlyoffice/documentserver/fonts/085" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/085 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:20:00 [error] 5095#5095: *42 open() "/var/www/onlyoffice/documentserver/fonts/077" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/077 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:20:00 [error] 5101#5101: *57 open() "/var/www/onlyoffice/documentserver/fonts/088" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/088 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:20:00 [error] 5101#5101: *56 open() "/var/www/onlyoffice/documentserver/fonts/087" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/087 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:20:00 [error] 5095#5095: *42 open() "/var/www/onlyoffice/documentserver/fonts/084" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/084 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:20:00 [error] 5101#5101: *57 open() "/var/www/onlyoffice/documentserver/fonts/085" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/085 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:20:10 [error] 5101#5101: *56 open() "/var/www/onlyoffice/documentserver/fonts/077" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/077 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:20:10 [error] 5101#5101: *57 open() "/var/www/onlyoffice/documentserver/fonts/088" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/088 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:20:10 [error] 5101#5101: *56 open() "/var/www/onlyoffice/documentserver/fonts/084" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/084 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:20:10 [error] 5101#5101: *57 open() "/var/www/onlyoffice/documentserver/fonts/085" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/085 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:20:10 [error] 5095#5095: *75 open() "/var/www/onlyoffice/documentserver/fonts/087" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/087 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:20:43 [error] 5095#5095: *75 open() "/var/www/onlyoffice/documentserver/fonts/077" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/077 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:20:43 [error] 5095#5095: *75 open() "/var/www/onlyoffice/documentserver/fonts/088" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/088 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:20:43 [error] 5095#5095: *84 open() "/var/www/onlyoffice/documentserver/fonts/084" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/084 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:20:43 [error] 5095#5095: *83 open() "/var/www/onlyoffice/documentserver/fonts/087" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/087 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:20:43 [error] 5095#5095: *85 open() "/var/www/onlyoffice/documentserver/fonts/085" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/085 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:22:09 [error] 5095#5095: *85 open() "/var/www/onlyoffice/documentserver/fonts/077" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/077 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:22:09 [error] 5102#5102: *96 open() "/var/www/onlyoffice/documentserver/fonts/088" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/088 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:22:09 [error] 5095#5095: *85 open() "/var/www/onlyoffice/documentserver/fonts/084" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/084 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:22:09 [error] 5102#5102: *96 open() "/var/www/onlyoffice/documentserver/fonts/085" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/085 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:22:09 [error] 5095#5095: *99 open() "/var/www/onlyoffice/documentserver/fonts/087" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/087 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:40:16 [error] 5686#5686: *8 open() "/var/www/onlyoffice/documentserver/fonts/077" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/077 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:40:16 [error] 5686#5686: *12 open() "/var/www/onlyoffice/documentserver/fonts/088" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/088 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:40:16 [error] 5686#5686: *8 open() "/var/www/onlyoffice/documentserver/fonts/087" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/087 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:40:16 [error] 5686#5686: *12 open() "/var/www/onlyoffice/documentserver/fonts/084" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/084 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"
2018/06/12 13:40:16 [error] 5686#5686: *16 open() "/var/www/onlyoffice/documentserver/fonts/085" failed (2: No such file or directory), client: 213.85.82.189, server: , request: "GET /2018-05-22-13-26/fonts/085 HTTP/1.1", host: "doc.ecologyka.ru", referrer: "https://doc.ecologyka.ru/2018-05-22-13-26/web-apps/apps/documenteditor/main/index.html?_dc=2018-05-22-13-26&lang=en-US&customer=ONLYOFFICE&frameEditorId=iframeEditor"

Но в результате ничего хорошего все равно не получил. Ошибка та же: Ошибка запуска редактирования файла.
Вот список удаленных шрифтов из каталога /var/www/onlyoffice/documentserver/fonts: 24, 077, 084, 085, 087, 088, 173



2. Воспользоваться docker-инсталляцией.

2. Ссылка на установку "серверной версии Community Edition с помощью скрипта"
Hо сервер совместной работы во всем остальном работает нормально. Ошибки появляются только при обращении к "Серверу документов".
Может где в другом месте стоит покопаться?
Образование мне не поможет. Каждый раз, когда я что-то запоминаю, это что-то занимает место, выпихнув из мозгов что-нибудь еще. Как в этот раз, когда я пошел на курсы виноделия и разучился водить машину.
Аватара пользователя
Anatoly Okhotnikov
 
Сообщения: 18
Зарегистрирован: Вт дек 22, 2015 12:43 pm

Re: Ошибка запуска редактирования файла.

Сообщение sckameikin22 » Чт июн 14, 2018 10:32 am

И как решили проблему?
sckameikin22
 
Сообщения: 1
Зарегистрирован: Чт июн 14, 2018 10:07 am
Откуда: Санкт-Петербург

Re: Ошибка запуска редактирования файла.

Сообщение Kirill_sol » Ср июн 27, 2018 7:34 am

Здравствуйте.

1. Пожалуйста, пришлите нам содержимое директории /usr/share/fonts. Также попробуйте выполнить эту процедуру и посмотреть ошибки в логе.

2. Вы можете установить лишь сервер документов в докере, а затем подключить его к серверу совместной работы.
Kirill_sol
 
Сообщения: 134
Зарегистрирован: Чт апр 12, 2018 9:58 am


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